An active member of the QuEST Forum
, Telmar is the only provider certified in both the TL 9000
procurement and repair services product categories and one of a few providers of pre-owned solutions currently certified to the TL 9000 procurement standard. Telmar's facilities in Manesar, India; Plano,Texas; Kuala Lumpur, Malaysia; Irvine, California; Council Bluffs, Iowa; Tampa, Florida; and Toronto, Ontario, Canada, are TL 9000 certified. Its facilities in Solihull, United Kingdom; Eindhoven, The Netherlands, and Antwerp are ISO 9001:2008
TL 9000 is the quality management standard for the telecommunications industry developed by the QuEST Forum industry association. The standard includes all of ISO 9001, plus 92 additional telecom specific requirements and measurements focused on design, development, production, delivery, installation, and maintenance of telecommunications products and services.
Telmar strives to continuously enhance its capabilities and quality of service at our facilities around the world. The certification of our facilities validates Telmar’s mission and commitment to provide only the highest standard of quality in our products and services which meet our service provider, OEM, and enterprise customers’ communications needs.
Quality Management Systems
The true measure of quality at Telmar is customer satisfaction. Because customer satisfaction and the quality of the services we provide are, and will continue to be, the keys to our competitiveness, we must understand and use our Quality Management Systems to do a good job, the first time, every time.